Return and Refund Policy

This Return and Refund Policy outlines your rights and our processes for returns, exchanges, refunds, and order cancellations when purchasing from Voralle. It is intended to offer clear information in accordance with United States consumer protection laws.

Key Points

Return and exchange requests must be submitted within 30 days of receiving your order
Return shipping costs are the customer’s responsibility unless the item received is damaged, defective, or incorrect.
Refunds are processed within 7 days after approval
No restocking fees are charged

Return and Exchange Window

You can request a return or exchange within 30 days of receiving your order.

Notice Regarding Late Requests
Requests submitted after this timeframe will not be accepted unless applicable consumer protection laws require otherwise.

Return and Exchange Condition Requirements

Items must be unused, unworn, and in original condition
Original packaging, tags, labels, and accessories must be included and undamaged
Items must not be washed, altered, customized, or damaged
Items can only be tried on for inspection and must not show signs of use beyond an initial check

Items Not Eligible for Return
Products are not eligible for return if they do not satisfy the condition requirements listed above, are missing original packaging, accessories, or labels, have been damaged due to misuse, neglect, or improper handling after delivery, or are sent back without prior authorization.

How to Request a Return or Exchange
All returns and exchanges must be requested and approved before items are sent back. To request a return or exchange, you must contact our support team at support@voralle.com within the applicable return window and provide your order number, the item(s) you wish to return or exchange, the reason for the request, and clear photos where applicable. Returns sent without prior approval will be refused.

Return Shipping

Return instructions and the return address are provided after your return or exchange request has been approved
Return shipping costs are the customer’s responsibility unless the item received is damaged, defective, or incorrect.
No restocking fees are charged
We recommend using a trackable shipping method, as we are not responsible for items lost during return transit

Refunds

Once returned items are received and inspected, we will notify you of the approval or rejection of your refund
If approved, refunds are processed within 7 days and issued to the original payment method whenever possible
Refund processing times vary depending on your payment provider or financial institution

Exchanges
If you request an exchange, instructions are provided after your request has been approved. Replacement items are shipped once the returned item has been received and approved. If the requested replacement is unavailable, a refund is issued instead.

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, you must contact us promptly at support@voralle.com and provide your order number, a description of the issue, and clear photographic evidence where applicable. After reviewing the information, eligible cases will be resolved with an appropriate remedy, including a replacement or a refund, in accordance with your consumer rights.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@voralle.com
Cancellations are only possible before an order has been shipped
Once an order has been shipped, cancellation is no longer possible, and the return process must be followed after delivery

Reference to the Terms of Service
This Return and Refund Policy is subject to our Terms of Service and should be read in conjunction with them.