All orders are shipped free of charge within the United States

Contact Us

We are available to assist with order inquiries, payment questions, product details, sizing guidance, and clarification of store policies. Our support team reviews all messages and responds in the order they are received during customer service hours.

To help us provide accurate and efficient assistance, please include all relevant details when submitting your request. Providing complete information allows us to verify your order and address your inquiry appropriately.

Support Topics and Required Information

  • Order Support: We can provide order status updates and account-related assistance. Please include your order number and the email address used at checkout.
  • Payments and Checkout: We can assist with payment-related questions and confirmation issues. Please provide your order number and a screenshot of any error message, if applicable.
  • Products and Sizing: We can provide information regarding fit, materials, and care instructions. Please include the product name or link along with your specific sizing question.
  • Policies: We can clarify details related to our store policies. Please specify the policy name and include your order number if your inquiry is order-related.
  • Contact Information

    Need Assistance? We’re here to help

    Customer Service Hours:
    Monday to Friday:
    09:00 AM - 05:00 PM (ET)

    Email: support@voralle.com
    Phone:
    +31644563970

  • Business Information

    Voralle is owned and operated by Pawzz, a company based in the Netherlands.

    Registration Number: 96033274

    Address:
    Louise de Colignystraat 76, 2404 GV Alphen aan den Rijn, Netherlands

Send us a message!

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