Frequently asked questions
Is your question not listed? Then please contact our customer service.
How long do I have to request a return or exchange?
You can request a return or exchange within 30 days of receiving your order.
What condition must items be in to qualify for a return or exchange?
- Items must be unused, unworn, and in original condition
- Original packaging, tags, labels, and accessories must be included and undamaged
- Items must not be washed, altered, customized, or damaged
- Items can only be tried on for inspection and must not show signs of use beyond an initial check
Do you offer free shipping?
Yes, all orders are shipped free of charge within the United States.
Who's responsible for the returns costs?
Return shipping costs are the customer’s responsibility unless the item received is damaged, defective, or incorrect.
Is there a restocking fee for returns?
No restocking fees are charged.
What should I do if I receive an item damaged, defective, or incorrect?
If you receive an item that is damaged, defective, or incorrect, you must contact us promptly at support@voralle.com and provide your order number, a description of the issue, and clear photographic evidence where applicable.